Troubleshooting: When I run a report, it comes up blank or grayed out!
The first step is to make sure Crystal reports is installed on the computer you are using. Click on the link Download Crystal Report Viewer at the bottom of the Custom Report Generator. The Crystal Report viewer will prompt you to auto-install when attempting to view reports that utilize it.
Some reasons Crystal Reports has not been installed:
If Crystal Reports is installed and you run a report that comes up blank, it means that there is a Crystal Reports problem. In most cases, these can be resolved by logging out and logging back in, as Crystal sessions are based on the cookie sessions your browser has with our server. Renewing that connection usually resolves the problem.
If you're running a report, and it seems to start but then - nothing happens?
Need help with pop-up blockers?
Article ID: 730
Last updated: 07 Mar, 2010