Aristotle Support
Troubleshooting
Empty Drop Down Menus In The Custom Report Generator
Empty Drop-Down Menus in the Custom Report Generator   When I use the Custom Report Generator, I have no Tables or Fields. I click on the drop-down box but it’s empty.   This can be caused by foreign language character encoding. To check which language your browser is set, click on...
07 Mar, 2010
For MAC Users
For Mac Users We understand some clients use Macintosh products, however CompleteCampaigns.com does not fully support Macs. Please see our System Requirements page for more information. Understanding this, most of our system will work running on a Mac. You can also choose to use Virtual PC and this...
07 Mar, 2010
Expired Session
Expired Session – Losing a Session   If you are getting kicked out of the system regularly, there are several potential causes.   Pop-up Blocker. Some pop-up blocker will cause you to lose your session with CompleteCampaigns.com. To prevent this, add us as a Trusted Site.   ...
07 Mar, 2010
Excel File Format Problem
Excel File Format Problem If you're opening an Excel file and it is unreadable with commas separating information, you'll need to modify your file.   Open the file with Excel.   Click the column header button to highlight Column A where all the data is. Go to Data...
07 Mar, 2010
FAQ's - Frequently Asked Questions
Frequently Asked Questions (FAQ) Am I required to use a particular web-browser? What are the system requirements? Please see System Requirements.   2.       How can I determine if a contribution is legal to accept? CompleteCampaigns.com staff is not...
07 Mar, 2010
Unexplainable, running slow
Fixing the Unexplainable, Slow Systems and Other Annoyances   Sometimes things happen that we can’t explain – your system is running slow, a report that you could run before is not running, or things aren’t running smoothly. It’s frustrating, but until the pet psychic switches to...
07 Mar, 2010
Pop-Up Blockers: When a Report Starts but Nothing Comes Up!
Pop-Up Blockers: When a Report Starts but Nothing Comes Up!   Complaint: When running a report, the report begins and sometimes a flash of a pop-up box comes up but then nothing happens!   Solution: Do you have a pop-up blocker on your toolbar? Common pop-up blockers are Yahoo Toolbar...
07 Mar, 2010
Export Contacts In Outlook
Fixing the Unexplainable, Slow Systems and Other Annoyances   Sometimes things happen that we can’t explain – your system is running slow, a report that you could run before is not running, or things aren’t running smoothly. It’s frustrating, but until the pet psychic switches to...
07 Mar, 2010
Javascript Error
Javascript Error   In your browser window, go to Tools and click on Internet Options.  Click on the Advanced tab in the upper right.   Turn OFF the option Display a notification about every script error.   The errors you are seeing are not serious errors and do not affect the...
07 Mar, 2010
Problems Logging In
Problems Logging In   Step 1: Can you get to our log-in page?   Yes.First, check that you have filled in all the fields correctly, including account. This is the most common problem with logging into the database. If you are still having problems, it may be related to cookies. In your...
07 Mar, 2010

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